Frequently asked questions

Everything you need to know about getting set up and streaming with StreamFX.

🚀 Getting started
What is StreamFX?
StreamFX turns your music into a beautiful live overlay for your stream. Connect your DJ or playout software (or radio stream), and we display the current track — with album art, gift jars, song requests, like goals and leaderboards — on TikTok LIVE, Twitch, YouTube or OBS.
How long does setup take?
Most streamers are live in under five minutes: create your account, copy your personal push URL into your DJ software (or paste your stream URL), then add your overlay links as browser sources. No developer skills needed.
What do I get in the 7-day free trial?
Every new account gets 7 days of Pro completely free — all 30+ themes, the TikTok gift jar, song requests, leaderboards, like goals and your public bio page. No card is required, and you can subscribe any time to keep everything.
Do I need OBS or special streaming software?
You need somewhere to display a web page: OBS Studio, Streamlabs, TikTok LIVE Studio, vMix or XSplit all work. Overlays are added as "Browser Source" widgets using the URLs from your dashboard.
Which DJ / playout software is supported?
PlayIt Live, RadioDJ, mAirList, SAM Broadcaster, StationPlaylist, ProppFrexx, Serato, rekordbox, VirtualDJ, Traktor and Mixxx — plus AzuraCast, Icecast and Shoutcast streams, or any software that can write the current song to a text file (our 1-click File Watcher handles that).
🎵 Now Playing overlays
My overlay is blank or says "Waiting for track data". What do I do?
This means StreamFX hasn't received a track yet. Send a test track from Dashboard → Playout ("Send Test Track"), or play a song in your DJ software. If you use Pull mode, double-check your stream URL with the "Test Connection" button.
How do I change my overlay theme, colours or fonts?
Dashboard → Themes. Pick from 30+ themes, set your accent colours, font, corner rounding, transitions, auto-hide timer and a custom fallback logo. Your overlay updates within seconds of saving.
Can I hide jingles, station IDs and ads?
Yes — Dashboard → Playout has a Blocklist field. Add comma-separated keywords (e.g. "Sweeper, Station ID, Jingle") and matching tracks are ignored, keeping your last real song on screen.
How often does the overlay update?
Push mode updates instantly when your software sends the track. Pull mode re-checks your stream roughly every 8 seconds. Your overlay browser source auto-refreshes itself — nothing extra to configure.
What size should my overlay be?
Recommended sizes: Now Playing 650×160, Gift Jar 380×520, Song Requests banner 600×130, Top Gifters 520×230, Like Goal bar 600×100. Set these as the browser source width/height in OBS or TikTok LIVE Studio.
🎁 TikTok LIVE features
How does the TikTok Gift Jar work?
Add your @TikTok username in Dashboard → Gift Jar & Likes. Our daemon watches your live stream natively — when viewers send gifts, they drop into a physics jar on your overlay with coin chimes, confetti and a goal bar.
How do viewers request songs?
They type !request Artist - Song (or !sr / !songrequest / !play) in your TikTok chat, or submit from your public bio page. Requests appear in your dashboard queue where you can pin them, mark them played, or remove them.
What is a VIP request?
Viewers who have sent you a gift in the last 10 minutes (or who are subscribers/moderators) get their request tagged with a gold ⭐ VIP badge on your overlay — a nice way to thank supporters.
How do like goals work?
Every screen-tap on your TikTok LIVE counts towards your Like Goal bar overlay. Set your target and banner title in Dashboard → Gift Jar & Likes — confetti fires when you hit 100%.
Do TikTok features work with other platforms?
The gift jar, likes and !request capture are native TikTok LIVE features. Your Now Playing overlay works everywhere (Twitch, YouTube, OBS), and anyone on any platform can like and request songs via your public bio page.
👤 Bio page & account
What is the public bio page?
A tracklist + song request page at a link like live.php?u=yourname. Put it in your TikTok/Instagram profile so viewers can see what's playing, like the current track and send requests — with your social and tip links. Customise it in Dashboard → Bio & Account.
Can people request songs without TikTok?
Yes — the bio page request form works from any phone or browser, even when you're offline. Requests land in the same DJ queue.
How do I change my password, avatar or social links?
Dashboard → Bio & Account lets you update your email, password, profile avatar, tagline and all your social/tip links.
I forgot my password — what now?
Contact the site admin from the email on your account — they can reset your password for you.
💳 Billing & subscription
How much does StreamFX cost?
Check the pricing on our homepage — it always shows the live prices. You can cancel any time from Dashboard → Billing and keep Pro until the end of your paid period.
How do I cancel?
Dashboard → Billing → "Manage Billing & Cancel". It opens the secure Stripe portal where you can update your card, download invoices or cancel. Your overlays keep working until your paid period ends.
What happens when my plan expires?
Your overlays pause and show a "subscription expired" notice, and the TikTok features stop — but your account, settings and history are kept safe. Resubscribe from Dashboard → Billing and everything switches back on instantly.
Is my payment secure?
Yes — payments are handled entirely by Stripe. We never see or store your card details.
Why do you collect my address?
For billing and invoice records (required for tax on digital services). It's stored privately and never shown on your stream or public pages.
😕 No questions matched — try a different word, or check the full documentation.

Still stuck? 🤔

The full setup guides live in the documentation — including step-by-step instructions for every DJ software.

📖 Read the Documentation